Digital Marketing
Customer Engagement
Brand Promotion
Jinal Solanki
Customer Engagement Professional | Aspiring Digital Marketer | Social Media & Brand Promotion | Driving Sales & Marketing Growth | Digital Marketing Graduate (MBA)
United Kingdom
Professional Summary
I am a dynamic professional with a strong background in retail sales and customer engagement, currently completing an MBA in Digital Marketing. Over the past several years, I have honed my skills in understanding customer behaviour, driving sales growth, and delivering personalised experiences that boost brand loyalty.
Through my retail experience, I have developed expertise in customer relationship management, social media promotion, visual merchandising, and data-driven decision-making—skills that seamlessly transfer to the digital marketing field. I have successfully implemented strategies that increased repeat customers by 20% and contributed to measurable revenue growth.
I have further strengthened my marketing knowledge through certifications in Social Media Marketing, CRM (HubSpot), and Facebook Marketing, enabling me to create campaigns that engage audiences and enhance brand visibility.
I am passionate about leveraging my unique combination of retail and digital marketing experience to help brands drive engagement, optimise campaigns, and achieve measurable business growth. I am actively seeking opportunities in digital marketing, social media management, and brand promotion, where I can contribute creativity, analytics, and customer-centric strategies.
Core Skills & Expertise
A unique blend of retail experience and digital marketing education forms the foundation of my professional toolkit.
Talent Management
Building and nurturing high-performing teams through effective leadership, communication, and strategic personnel development in retail and corporate environments.
Digital Marketing
Crafting data-driven campaigns across multiple channels, leveraging MBA-level knowledge and hands-on certifications to drive engagement and measurable growth.
Social Media Optimisation
Maximising brand visibility and audience engagement through strategic content planning, platform-specific optimisation, and community management.
Key Achievements
Proven Track Record
Strategies that delivered real, measurable business impact.
20%
Repeat Customer Increase
Successfully implemented retail strategies that grew repeat business by 20%.
3+
Years Experience
Building expertise across sales, customer engagement, and marketing.
3
Professional Certifications
In Social Media Marketing, CRM, and Facebook Marketing.
Professional Certifications
Continuously expanding my expertise through industry-recognised qualifications that bridge retail experience with digital marketing capabilities.
1
Small Business Marketing Using Facebook
Mastering Facebook's advertising platform to create targeted campaigns that reach local and global audiences, drive engagement, and generate measurable business results for small enterprises.
2
Certified Data Scientist
Equipped with analytical skills to interpret complex datasets, identify trends, and make data-driven marketing decisions that optimise campaign performance and customer targeting.
3
Introduction to CRM with HubSpot
Proficient in leveraging HubSpot's CRM platform to manage customer relationships, streamline communication, and build automated workflows that enhance the customer journey.
Professional Journey
From sales executive in India to administrator in London — a trajectory of growth, adaptability, and expanding expertise across retail and business operations.
1
Dev International
Sales Executive | Feb 2021 – Jan 2023 | Ahmedabad, Gujarat, India
2
Doctor Detox Wellness
Sales Executive | Feb 2023 – Jul 2023 | Ahmedabad
3
JD Sports Fashion
Sales Assistant | Dec 2024 – Present | United Kingdom
4
Greyline
Administrator | Apr 2026 – Present | London Area, UK
Current Role: Administrator at Greyline
Since April 2026, I have been serving as an Administrator at Greyline in the London area. In this role, I apply my organisational skills and attention to detail to support business operations and ensure smooth administrative workflows.
This position complements my retail and sales background, allowing me to further develop my professional capabilities in a corporate environment whilst completing my MBA studies in Digital Marketing.
The role has provided valuable exposure to business processes and cross-functional collaboration, strengthening the transferable skills I bring to digital marketing roles.
Retail Experience: JD Sports Fashion
As a Sales Assistant at JD Sports Fashion since December 2024, I have been immersed in a fast-paced retail environment that demands exceptional customer engagement and product knowledge. This role has sharpened my ability to connect with diverse customers, understand their needs, and deliver personalised shopping experiences.
Working in one of the UK's leading sports fashion retailers has deepened my expertise in visual merchandising, inventory management, and sales-driven customer interactions. I have consistently contributed to store performance through proactive engagement and relationship-building.
This experience directly informs my digital marketing approach — the principles of understanding customer behaviour and driving loyalty translate seamlessly from the shop floor to online campaigns.
Earlier Sales Roles in India
My professional foundation was built in India, where I developed core sales and customer relationship skills across two distinct industries.
Doctor Detox Wellness Private Limited
Sales Executive | February 2023 – July 2023 (6 months) | Ahmedabad
Six months driving sales in the wellness sector, honing consultative selling techniques and building trust-based customer relationships in a competitive market.
Dev International
Sales Executive | February 2021 – January 2023 (2 years) | Ahmedabad, Gujarat, India
Two years of sustained sales performance, developing deep expertise in client communication, negotiation, and revenue growth strategies within an international trade context.
Education & Contact
Academic Background
University of Hertfordshire
MBA, Digital Marketing · Jan 2024 – Jan 2025
Gujarat University
Master's Degree, Physics · Jun 2018 – Jul 2020
Gujarat University
Bachelor's Degree, Physics · Jul 2015 – Apr 2018
Languages: English (Professional Working)
Let's Connect
I am actively seeking opportunities in digital marketing, social media management, and brand promotion.